Note Number 87…”We are receiving a high volume of calls at the moment…”

Cue OHM (On Hold Music. . .)

This last week I have been frustrated by at least three companies/organisations when I needed to speak to customer services or even send a simple email to them.

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We all know this feeling…

First Problem. I ordered a corkboard and pins, to be delivered from Leroy Merlin it looks like a reasonable shop, you can see for yourselves if you click on the link. Actually, I don’t think there’s too much wrong with them, it’s the delivery company GEODIS who are at fault. First the pins arrived, no problem there but look at the size of the box in which the 15 pins were packed!

The delivery company sent an email asking me to fix a time for delivery, which I did. I of course assumed that the corkboard would arrive at the same time but no sign of it. Oh, and they also sent a text message — it’s important to remember that.

I waited a WHOLE week before chasing the corkboard. Leroy Merlin were very nice and they said that the company had tried to deliver but there was a problem because they couldn’t accept my phone number. I politely told them that one parcel had already arrived and that the company had emailed and sent me a text on a number they were now saying they couldn’t use. Leroy gave me a phone number to call. Remember this is all in French. A little difficult to understand but the answerphone asked me to  go via their website. Which I tried, but I had no tracking number — hopeless. I went back to Leroy who apologised and said they would contact the courier again. More useless emails backwards and forwards then one that said my parcel would be delivered on the 20th November between the hours of 8 and 18.00. Hoorah! We made sure that someone was here every single second of the day. But…nothing. Having emailed again, I am now waiting to see what Leroy Merlin come back with this time. The delivery company only send no-reply emails.

customer services

Customer Services 

Next problem was I ordered a lead from Apple (France) for my computer. The picture on the front of the box did not match the lead which it contained, (same on the website) so I stupidly ordered the wrong one. I can’t fault apple for this, and the help/chat person gave me lots of information about the correct adapter needed. “Can I return the other lead?” I typed. No problem, call the number **** 046 or go to the website. Phonecalls are difficult in French so I opted for the website which guided me through many pages and eventually confirmed the purchase, and “click here” if you want to return the item. I did that very thing, was guided through pages again, only to end up back at the confirmation page. You are supposed to be able to download a returns label, but no…nothing! Then I saw, if you want to return it call this number ****046. I tried, honestly I did, many times and combinations of prefix, but all I received were three pips, meaning the number was unobtainable.  I’m still struggling with what to do with the unwanted lead, although it does say I have until January 2021 to return any item.

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It’s all very confusing

Number 3. I have changed a subscription to The Week so that we only recieve a digital one. But we couldn’t access the digital version because I could find no way of logging on or even getting a login code. I emailed but they were tardy in their response so I phoned. Here’s where the “for digital, press 1, for subscriptions press 2 for renewels press 3, to speak to customer services please press 4,” and so it went on. I waited while the music played and then re-dialed. This time I pressed 5 for, “if you are thinking of leaving us” guess what? Yep, straight through to a person. Problem sorted in just a few moments. Incidentally when I did receive a reply to my email, it just told me to login with subscriber number…right. The problem was we didn’t have a number, at least all the numbers/codes we did have were not the correct ones,which was why I emailed in the first place…grrr…

The Week

Last Contact problem was the bank…oh my, oh my the bank. First of all the, “We are receiving…bla bla bla” . There is constant music streaming into your ear, which is appalling, and there are constant adverts for this that and the other facility, that you can sign up for at the bank. Then the usual press key number whatever, then when you DO get through, they want you to answer a million security questions. I must remember next time I have to call the bank (which I hope won’t be for a very long time) to have all the numbers, passwords etc., quickly to hand. You have to key them in, and I don’t know about you, but I panic when I have to do that, and my fingers become like over ripe bananas.

On the good side this week is that the weather is amazing, the correct lead from apple did arrive (even though I still have the old one) and on the whole I am a very lucky woman to be spending lockdown in the South of France.

 

Note Number 86. . . Je ne comprends pas les règles. . .

Blog - 1Waiting for my takeaway…Facecover – not allowed in France

We are now entering our third week of lockdown in the Languedoc region of France. The weather has been pretty good up to now, and things aren’t too bad. There’s been a plethora of Zoom events to attend and this week I have managed, two poetry sessions and a Royal Ballet live streaming. We are not allowed to walk more than a kilometre from the house but we can go 5km to the supermarket. I prefer to walk or bike it to the local shops whenever possible.

On Friday, I walked into the village to collect a takeaway, Pot au feu au 3 viandes, basically a French stew.

french stewIt was delicious, I forgot to take a photo but here’s one courtesey of The Hungary Bluebird. (I’ve never been here so can’t recommend it). Anyway, on the way there I met the village policwoman who informed me that my “facecovering” was not allowed and that I had to sport a proper mask. She didn’t arrest me or anything, in fact, when I said I was on my way to The Rex to collect lunch she raised her eyebrows and let me carry on (there might have been a smile under her mask). I wanted to point out that the two workman she was speaking to wore no masks at all, but didn’t chance my luck. My French isn’t good enough and it spoils the flow when you have to keep looking on your phone for the translation.

I’d arranged via FaceBook messenger, to collect the food at 14.00 – I could not have been more exact, but of course when I got there the whole place was shuttered up. I managed to contact them again by messenger, and he happily replied, “J’arrive dans 15 minutes”  I’m guessing he thought I wouldn’t turn up. I sat outside the closed café, pushing myself as far back to the wall as possible, now aware of my illegal face covering, I hoped nobody would spot it.

The stew was delicious, lasted us two meals and cost us 20€ which was a bargin as far as I was concerned. No cooking for me. It was worth all the aggro to be honest.

Caux Garden 2 - 1

Next day, I went on my bike into the village to do a spot of “essential” shopping. I put on my “proper mask” which actually was a lot more comfortable to breathe in than my face covering so I’ll be happy to wear it in future. I bought some batteries, which I now know are called les piles in French. I thought it was just batterie, but the very lovely man in the tabac didn’t know the word. Must be a dialect thing, or my pronounciation more likely.

I love the butcher…probably not a politically correct to say that, and what I really mean is, I love the butcher’s shop. It reminds me of when I was a young girl. Nothing is prepacked and they freshly mince the beef while you wait. I bought a chicken, and the butcher kindly chopped off it’s head and feet and removed the innards, hmm. The point I’m making is that it’s all a lot more organic here.

Blog - 4Check out that sausage!

I’m sure many of you will tell me that there are plenty of butchers in the UK like this, and I know there are at least two in Bridport, it’s just a different experience here. I’ll get over it I’m sure. By the way, even in the supermarkets there is not a single “out of season” piece of fruit or veg. No strawberries, peaches, or soft fruit. There are apples, pears and oranges. There are bags of mixed salad so I suppose it won’t be long before there are boxes of raspberries and nectarines available in the winter. Talking of supermarkets, I went to do our big shop during the week and I needed to buy a cake tin and a mixing bowl. Cake tin no problem, the isle was open but the mixing bowl arround the corner with the plastics was cordoned off with the red and white tape. I just didn’t get it, but, I asked at the help desk and all I had to do was fill in my name, phone number and email address on a form (they love forms here). I was then allowed to buy the bowl after I had finished and paid for the rest of my shopping. They converted the purchase into a click and collect transaction which made it legal. Needless to say, I still got in a muddle and had to re-enter the shop via a different route. I swear the security guard said, ‘Les anglais sont fous ils ne savent rien”. You can get the gist.

Left: shelf open for shopping. Right: shelf closed, non-essential ???

Dog walking is done every morning before breakfast with The Man, and it’s been great so far. This morning, Sunday, was a bit of a miserable one so we didn’t go far. The Man managed to find some useless pieces of stuff in the fields and on the footpaths. Honestly, it’s like walking with a child. Everything he finds is a treasure in his eyes. He’ll never change, he always thinks that a stone might come in handy; a piece of metal could fix that door. A wooden stick as big as a shepherd’s crook was brought home last week. He’ll never use it though, it will just sit outside the front door waiting for that golden opportunity when he’ll use it and say, “I told you…”

Left: Reflector light from a tractor, I admit he did leave this on a fence post for the farmer, but it was a hard decision, he so wanted to bring it home along with a big stone. Right: Our two sticks. Mine is used everyday…the shepherd’s stick well…

 

Miserable Day Today

Off to enjoy roast chicken now before a catch up Zoom with a few friends later this evening. I’m trying to only drink on a Saturday and Sunday which has been fine (only done it for one week!

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Trying out the local red.